Shipping Policy

Last updated: September 3, 2026

Where We Ship

We currently ship to eligible addresses in the following states and districts:

AK, AZ, CA, CO, CT, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MN, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, TX, VT, VA, WA, WI, and WY.

We cannot currently ship to Alabama, Arkansas, Delaware, Michigan, Mississippi, South Dakota, Tennessee, Utah, or West Virginia.

Shipping availability may vary by product and is subject to applicable laws. The options presented at checkout will determine whether an order can be shipped to a particular address.

We do not ship internationally, to P.O. boxes, or to APO or FPO addresses.

Processing and Delivery

Orders are generally processed within 1 to 2 business days. Once shipped, most orders arrive within 2 to 4 business days.

Delivery dates are estimates and are not guaranteed. Weekends, holidays, extreme weather, carrier disruptions, product availability, and other circumstances outside our control may affect processing or delivery times.

Tracking information will be emailed once your order ships.

Adult Signature Required

Alcohol shipments require an adult signature at delivery. The person accepting the package must be at least 21 years old, present a valid government issued photo ID, and be available to sign for the shipment.

The person signing does not need to be the individual who placed the order, but they must be at the delivery address and meet the carrier’s age verification requirements.

Carriers cannot leave alcohol shipments unattended. We strongly recommend shipping to an address where an adult age 21 or older will be available during normal delivery hours.

Missed Delivery Attempts

The carrier may make additional delivery attempts or provide options to reschedule or hold the package at an eligible carrier location. Available options vary by carrier and destination.

If a package is returned because no eligible adult was available to sign, additional shipping charges may apply before the order can be shipped again. Original shipping charges are not refundable.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address. Please contact us immediately if you need to make a correction.

Once an order has entered fulfillment or shipped, we cannot guarantee that an address can be changed. Additional carrier or shipping fees resulting from an incorrect or incomplete address may be the customer’s responsibility.

Damaged Shipments

If your order arrives damaged, please contact us within 48 hours of delivery. Include your order number, a description of the damage, photos of the product, photos of the shipping box and packaging, and a photo of the shipping label.

Please retain the damaged product and all original packaging until we confirm that they may be discarded. After reviewing the claim, we will arrange an appropriate replacement or refund. Replacements are subject to product availability.

Lost or Missing Shipments

If your tracking information shows no movement for several business days, or your package appears to be missing, please contact us so we can investigate with the carrier.

If tracking shows that an order was delivered but you cannot locate it, please check with other members of your household, neighbors, building staff, or the business receiving desk before contacting us.

Claims are reviewed individually. If the carrier confirms that a shipment was lost or damaged in transit, we will arrange a replacement or refund, subject to product availability.

Weather Holds

Alcohol products may be temporarily held during extreme temperatures or severe weather to protect product quality and ensure safe delivery. If your order is affected by a weather hold, tracking may not update until the shipment is released.

Order Changes and Cancellations

We will make every effort to accommodate changes or cancellations requested before fulfillment begins. Once an order has been processed or shipped, it cannot be canceled.

Questions

For assistance with an order, please contact us at support@shipkindredspirits.com and include your order number.